Returns & Refunds
Draft adapted from boutique-linen.com/refund_returns (W0-3). Pending legal review (legalReviewAt).
Return eligibility
- Request a return within 1 day of delivery. (TODO confirm: this window is very short for cross-border; consider 7–14 days for the new store.)
- Items must be unworn, unwashed and unused, with all tags and original packaging.
- A valid order number or proof of purchase is required.
- We reserve the right to refuse returns that do not meet these conditions.
Non-returnable items
- Made-to-order and custom-sized pieces
- Sale/clearance items (where marked)
- Items bought with a discount code
- Items damaged or stained through personal use
How to start a return
- Email support@boutique-linen.com with your order number and reason.
- Once approved, we will provide the return address.
- Post the parcel within 3 days and share the tracking number.
Refunds
- Processed within 3–7 business days after we receive and inspect the return.
- Refunded to the original payment method.
- Original shipping fees are not refunded.
Shipping costs
- Change-of-mind returns: buyer pays return shipping (original shipping was free and remains non-refundable at 0).
- Defective or wrong items: we cover shipping.
Handmade disclaimers
- Handmade garments may vary 1–3 cm in measurement — this is normal and not a defect.
- Colors may differ slightly between screens and lighting — not a defect.
Damaged or incorrect items
Contact us within 24 hours of delivery with photos and we will make it right.